Personal confirmations and reminders

Why it's separate

Client emails go to the person booking. Personal emails go to the staff member delivering the appointment. A business can customise one without touching the other, and each staff member controls their own settings.

Turn on personal confirmations

1. Open Personal Reminders in the Personal group of the sidebar.
2. Switch on Send me a confirmation email when I'm booked.
3. Edit the subject and body if you want them in your own words.
4. Save.

From then on, every booking assigned to you sends you an email with the customer's name, contact details, service and time.

Add your own reminders

1. Switch on Send me personal reminders.
2. Set how many hours before each appointment you want to be reminded.
3. Add or remove rows as needed, each with its own on/off switch.
4. Save.

Variables you can use

customer_name, customer_email, customer_phone, service_name, staff_name, business_name, start_time, event_location, duration, manage_link.

Click Send test email to send your current template to yourself before saving it.

Requirements

Personal emails are available on Pro and Business. On Starter the page shows an upgrade prompt. Business-wide client emails are separate — see Client confirmations and reminders.